Shipping policy

Shipping Policy

Last Updated: May 20, 2026

A2 THERAPIES PLLC
3819 6TH AVE, TACOMA, WA 98406-4903
Phone: (253) 844-4247
Email: a2therapies@outlook.com

1. SHIPPING LOCATIONS
   We currently ship to all 50 United States. We do not ship to PO Boxes, 
   APO/FPO addresses, or international destinations at this time.

2. PROCESSING TIME
   Orders are processed within 1-2 business days (Monday-Friday, excluding 
   holidays). Orders placed after 2:00 PM PST will begin processing the next 
   business day.

3. SHIPPING METHODS & ESTIMATED DELIVERY
   • Standard Shipping (5-8 business days): FREE on orders over $75
   • Standard Shipping (5-8 business days): $6.99 on orders under $75
   • Expedited Shipping (3-5 business days): $12.99
   • Express Shipping (2-3 business days): $19.99
   Delivery times are estimates and not guaranteed. Delays may occur due to 
   carrier issues, weather, or high-volume periods.

4. ORDER TRACKING
   Once your order ships, you will receive an email with a tracking number. 
   You can track your package through the carrier's website.

5. SHIPPING CARRIERS
   We use USPS, UPS, and FedEx depending on package size, weight, and 
   destination. The carrier is selected automatically for optimal delivery.

6. LOST OR DAMAGED PACKAGES
   If your package is lost or arrives damaged, contact us within 7 days of 
   the estimated delivery date at a2therapies@outlook.com. We will file a 
   claim with the carrier and arrange a replacement or refund.

7. UNDELIVERABLE PACKAGES
   If a package is returned to us as undeliverable due to an incorrect address, 
   the customer is responsible for additional shipping charges to reship the 
   order.

8. LARGE OR HEAVY ITEMS
   Some items (inversion tables, vibration platforms, sauna cabins) may require 
   freight shipping. You will be contacted to schedule delivery. These items 
   may have additional shipping charges calculated at checkout.

9. TAXES
   Sales tax is calculated based on the shipping address and applicable state 
   and local tax rates. Washington State sales tax will be applied to orders 
   shipped to Washington addresses.

10. HOLIDAY SHIPPING
    During peak seasons (November-December), processing and delivery times 
    may be extended. We recommend ordering early to ensure timely delivery.